Shipping & Returns
Note: A percentage of all store proceeds go towards our Community Impact Program (CIP)'s mission to promote public health awareness and clothing donations. All items offered on quianachildress.com are made-to-order.
Our customer service department is available Monday thru Friday 9:00 am - 5:00 pm Pacific Standard Time. The customer service representative will not accept phone or email orders - all orders must be placed online through our secure shopping cart. For large orders (i.e. 500 items or more), please email us before ordering. Order related inquiries may be addressed via email at Contact Us.
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General Terms And Conditions
Ordering Policy:
We are able to accept orders placed online via our web site. We accept MasterCard, VISA, Discover and American Express. Your security is important to us, so we use secure server software (SSL) that encrypts your credit card and personal information.
Shipping Policy:
All products are free shipping. We print on demand. We strive to ship all products within 5-7 days. Order delivery takes 5-7 business days on average, due to current high demand for shipping. If you want expedited shipping, then email us before ordering. Additional cost for expedited shipping applies.
Return & Exchange Policy:
Customer satisfaction is very important to us. NOTE: Due to current conditions, we are not allowing product exchanges at this time.
Refund requests must be made within 15 days of your order date for a refund. Item(s) must be in the same condition as it was received, i.e. item(s) must not be worn or washed; all tags must be present, garment wrinkle free, smoke free, no pet hair, not soiled, etc. Item(s) will be inspected before processing a refund. If items are returned after the 15 days, buyer waives the right to a refund. Seller maintains the right to evaluate each return on a case by case basis and may consider the exchange based on individual circumstances.
Please include a detailed message with your shipment providing the details of the item(s) you would like in return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Also, you may want to consider purchasing shipping insurance as we are not responsible for lost shipments. Upon receiving the returned items, it may take up to 2 weeks for us to process and issue an exchange or refund.
Note: Please choose the correct product size. We do not allow refunds when it does not fit you.
Sale and Discounted Merchandise:
Please note that all clearance sales are FINAL, and we do not accept returns or exchanges on them. This includes all web purchases and sample sales. If clearance sale items are returned - buyer waives the right to a refund or exchange.
Product Condition:
If damaged, worn, dirty/soiled or wrinkled items are returned - buyer waives the right to a refund or exchange. If returned items do not pass inspection, then we reserve the right to charge, 20% or more as a re-stocking fee.
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Coupon Policy
Only one coupon may be used per order, unless otherwise stated in the individual offer. All coupons apply only to orders placed on QuianaChildress.com - If an expiration date is listed, the coupon expires at 11:59 PM PST on the date of expiration, unless stated otherwise. To redeem a coupon, one must enter the coupon code at the time of checkout, requests to apply coupon discounts after an order is placed will not be granted. Most coupons, unless stated otherwise, apply only to full priced merchandise. Coupons cannot be used to purchase gift certificates and do not apply to shipping. Coupons do not apply to special sections of the site like closeout sales and private sales.
Note: A percentage of all store proceeds go towards our Community Impact Program (CIP)'s mission to promote public health awareness and clothing donations
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